.png)
SHIPPING & RETURNS
Shipping Policy
Shipping Policy
Ireland, UK, and Europe Orders:
-
Standard Shipping: Orders typically arrive within 2-5 business days.
-
Express Shipping: Orders typically arrive within 1-3 business days.
-
Shipping Carriers: All orders are shipped via An Post and DPD.
-
Local Delivery: Motion Attire offers same-day or next-day delivery for local orders within Ireland.
International Shipping:
-
Currently, we do not offer shipping outside of Ireland, the UK, and Europe.
-
Processing Time: Orders received before 1:00 PM are processed the same day. Orders received after 1:00 PM are processed the next business day.
Shipping Costs:
-
Standard Shipping: Free of charge On Orders Over 120 and €10 for orders below .
-
Express Shipping: €15 per order.
-
Out-of-Stock Items:
-
In cases where items are not in stock, there may be a delay in shipping. We will notify you promptly if this affects your order and provide an estimated timeframe for delivery.
-
Motion Attire is not responsible for delays caused by the shipping carrier.
Contact Us: If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service.
Return & Exchange Policy
7-Day return policy
At Motion Attire, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward 7-day return policy, subject to the following terms and conditions:
Eligibility for Returns
-
Time Frame: Items must be returned within 7 days of the delivery date. Returns outside this period will not be accepted.
-
Condition: Products must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
-
Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, must accompany the return.
Non-Returnable Items
The following items are not eligible for return:
-
Gift cards
-
Personalized Order
-
Personalized or custom-made products
Return Process
-
Initiate a Return: To initiate a return, please contact our Customer Service team at [customer service email] with your order number and the reason for the return. Our team will provide you with a return authorization and further instructions.
-
Packaging: Ensure the items are securely packaged to prevent damage during transit. Motion Attire is not responsible for items damaged during return shipping.
-
Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your items. Motion Attire is not liable for lost or misdirected returns.
Refunds
-
Processing Time: Once we receive your return, we will inspect the items. If the return is approved, we will process your refund within 7 business days.
-
Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your bank, it may take additional time for the refund to appear in your account.
-
Shipping Fees: Original shipping fees are non-refundable unless the return is due to a shipping error or a defective product.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged, defective item or incorrect product please contact our Customer Service team within 7 days of delivery. We will arrange for a replacement or a full refund, including return shipping costs.